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Reviews

Liz Edwards
NBK managed and carried out a complete project including knocking down a wall, installing doors and fitting bathroom and cloakroom. Helpful advice, good quality, excellent service. Came back promptly to sort out a few niggles.
Joanne Lowe
We would not hesitate to recommend Gareth and his team of professionals. The whole project was planned and executed to perfection, from design to completion. Without exception, everyone who worked on our project arrived on time, with a smile on their face, and provided a first-class service.
Mark Ellery
From our first visit to the Diss showroom to the fitting of our new bathroom we have been so impressed. The friendly team we dealt with during design (James, Stuart, Matt and Millie) were great - taking on board our thoughts and providing a solution and design we could not be happier with.
David Harris
NBK were great from the start to finish of my garage/gym renovation. From being one of the few companies that gave a quote on the first time of asking, to the design consultation and then project managing the work with local contractors, they were proactive and engaged in their communication.

Like to leave us a review?

You can view our Norfolk and Which Trusted Trader Profiles by clicking the links below and if you are a customer of NBK we would really love to hear from you about your experience with the team. You can leave us a review via our Norfolk Trusted Trader profile, our Which? Trusted Trader profile and our Norwich or Diss Google pages too!

Reviews

Keith Frost
We had a new kitchen and bathroom fitted recently. The initial meetings with Tony and Lauren for both projects were handled efficiently and professionally. All the staff were very courteous throughout and hardworking, and any issues we had were handled promptly in the office and on site.
Jim Green
We had a complete bathroom refurbishment in April 2026 and are very happy with the finished product. NBK are a first class company. From design to installation everything went smoothly. James is an excellent designer, very friendly and helpful.
H Sargeson
We had recently moved house and asked NBK to design and fit a new bathroom for us in March 2026. We had used NBK on 2 previous occasions and were therefore absolutely confident that they would provide an excellent, reliable service.
Robert Le-Gros
Replacement of old bath to a walk in shower completed to a very high standard. Everyone was exceptionally helpful and friendly giving excellent advice where needed.

Norfolk Trusted Trader policy

If you wish to find out more about the Norfolk Trusted Trader Scheme and Complaints Process, please visit their website:
https://trustedtrader.team/
Norfolk/about-us

Which Trusted Trader

Reviews

Highly Recommended
The service provided for my bathroom re-vamp, from start to finish, has been well above expectations. From the first visit by Lauren and subsequent visits to the show room for choices and discussion, the process has been professional, but friendly, and seamless.
Great Company
NBK were fantastic to work with from start to finish. Completely transformed our galley kitchen, we love it and we're so pleased with the job they did. No ask was too big or small They offer helpful, friendly advice and customer service, and always respond to our queries promptly.
Excellent Work
The recent bathroom work was the second time I’ve used Norwich Bathrooms and Kitchens, and I’m as pleased as the first time I used them. Good project management by the office, welcoming us and organising timings.
Excellent Service
NBK designed and fitted a cloakroom and an ensuite bathroom for us last year. This review is a little late! Our requirements were quite specific for health reasons, and the design team (James) were helpful, flexible, knowledgeable and supportive. Nothing was too much trouble.

Complaints Policy

The business always endeavours to provide the best service for every customer. However, on rare occasions, there may be times where a customer may not be completely satisfied. To ensure the business is able to put things right as soon as possible, please read our complaints procedure below. The business will then be able to respond promptly to ensure complete satisfaction.

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out based on the contract terms and the high standards the business aims to achieve.

In the unlikely event there is anything you are not completely satisfied with, please contact the business as soon so the problems can be rectified as soon as possible.

Our Procedure

Either call, email or write* to us. The business aims to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.

Where the business is unable to resolve your complaint using the business complaints procedure, as a Which? Trusted Trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that the business cannot remedy your complaint to your satisfaction you may wish to refer your complaint to them.

If you wish to do so please contact Which? Trusted traders in the first instance on 02922670040.

Find us at: https://trustedtraders.which.co.uk/
businesses/nbk-bathrooms-kitchens/

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